Customer Ratings and ReviewsClick here to write a review
Happy WithI bought this last summer and have been very satisfied with it. I have had no problems with it and use it every day in the summer. I really like how it swivels from side to side.
I'm pleased.After reading the previous reviews, and the responses from Garrett Wade ensuring the satisfaction of their customers, I decided to give this a chance. For the money, this seems to be a fine retractable hose reel. I do take care to walk the hose back to the holder, and as it reels up into the holder, I run it through my hand slowly to knock off any debris that has accumulated on the damp hose, to keep from clogging the inner mechanism. With a little care, it should last as long as a normal hose. And since it usually gets into the 90's during the summer, it's a spectacular alternative to bending over a non-retractable hose and trying to work the kinks out of it before looping it onto a fixed holder. One additional word about the customer service at Garrett Wade....excellent. My order had a small discrepancy. All it took was a quick phone call to a friendly customer service rep and the problem was resolved immediately. Great service is a rarity these days that I look for in my retail outlets.
great ideapoorly executed
POOR DESIGN - DON'T BUY ITWe purchased one of these in Dec '08. As of today, we are removing it from our brick wall mounting and putting it in the trash. It's only been 7 mos in use and it's failed to operate properly for the 2nd and last time. The first time, I took it apart and fixed the hose which had run off of the winder. It took several hours to do this. Yesterday, there was a large amount of water that started shooting out of the reel without any water coming out of the hose. I guess the internal seal has somehow been broken or dislodged. Up until than, we had been tolerating the intermintent failure to lock and/or unrachet. We've had it! I can't find anything in the Owners Manual" regarding waranties so I guess it doesn't have a waranty. Don't buy it. Ron Latour
Response By: Garrett Wade Tech Department
Because of this bad review and some other anecdotal input, we met with the maker and also discussed this experience with other manufacturers of garden hose reels.Without exception, the advice was that a Reel at this cost needs to be rewound in a controlled manner. For example, the hose needs to “walked back” as it is rewinding, because it needs to lay flat and nested against the previous winding. Letting the Reel spring simply pull the hose in as fast as possible, may lead to damage to the Reel and/or it jamming in the case. More robust Reels can absorb rougher handling but their cost is likely to be 100 to 150% more. We'll continue to look for more robust ones. With that said we've also contacted Mr. Latour and given him a refund. We stand behind what we sell."