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Three strikes, yer outScratch the 5-star review I gave earlier. The replacement chimney order was canceled due to none being available, which I discovered after I had written the review. My money was refunded promptly, for both the chimney and the lamp.
I decided to attempt one more purchase of this lamp, since it was on clearance sale.
A waste of time. The lamp came with other items, packaged as before with cardboard taped around the chimney. The chimney was shattered as if someone had taken a hammer to it, just like the other two. I can't be sure, but I do not think this happened during shipment to my address. The other items packed in the box showed no signs of mishandling.
I will be returning the lovely unusable lamp, and I am done bothering with this.
Packaging IssuesI give this a 5-star rating, but that is based on faith, not on actual performance. The story: I ordered the lamp, and received it. Didn't open the package for a month or so and discovered upon opening that the glass chimney was shattered. I wrote a note to customer service explaining this and requested a new chimney. Garrett Wade opted to send me another complete lamp. It arrived, and...the chimney was shattered, same as the first. There is a problem with how the lamp is packaged, apparently, but I cannot determine what should be done differently. It looks like a secure method, with multiple layers of bubblewrap and tape. But in at least two cases, this was to no avail, as far as the glass chimney is concerned. I chose at this point to just order a replacement chimney for the lamp. That is on the way. I am hopeful that GW will look into the packaging issue and have the supplier make corrections.
Copper Beehive oil lampWell made and great design. No instructions so one has to know that the base unscrews to fill the oil reservoir. The glass is a little cumbersome after lighting when lowering but otherwise works just fine. The hook on top and flat base gives one the option of either hanging or sitting on a flat surface.
Bubble lampNice product, quick turnaround.
Paulaall the items we ordered arrived in good shape except the beehive lantern globe and I blame UPS for that.....saw the delivery person throwing boxes to front of truck! I called Garrettwade to see if replacement is available. It was and we received it within a week. It's a beautiful lamp and a gift for our son who is a beekeeper.