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Poor Quality On The DetailsOverall, the bench is a solid piece of workmanship. However, there was a seemingly small but quite significant miss on the details. The pre-drilled holes for the vise brackets were remarkably off, one by as much as 1/2 inch. The other holes were also off by smaller amounts. I had to drill out the bracket holes to get the brackets on to the underside of the bench. Another small item is the quality of the lag screws supplied. I torqued the head off of two of them. I ended up with a trip to the hardware store for decent quality steel. The other significant dissatisfied is a design flaw, which is a lack of a handle on the locking cabinet door. Even unlocked, you cannot open the door without pulling on the key (or adding a handle). Noe of these times are a big deal at all, but they add up to more disappointment than one should experience with a product of this price.
Same ProblemsI had the same problems as the other reviewer. The pilot holes were too small and some were not aligned. Even with aligned pilot holes, the heads of the bolts broke off. The holes for the vise were misaligned and needed to be expanded before it would fit. The bench is very solid but I expected better quality for the price.
Great But Serious ProblemsI purchased the Pro Storage bench this month and I am generally pleased with the item but had some serious problems that occurred. The bench arrived in great shape but the kit was missing 4 dowels for attaching the tressel to the legs and the instruction sheet was graffic but not very correct in the materials list. I also experienced that when attaching the vise to the underside of the bench the pilot holes were too small and two of the lag screws broke off at the head. The instruction sheet for the storage unit was not photocopied very well and I had to guess at how to put it together. Good thing that I enjoy puzzles because that was what it was!! Lastly, the bench dogs are only appropriate for using with very thick wood i.e. the dogs stick up a minimum of 1 inch above the bench top. Great way to ruin a hand plane.
Response By: Garrett Wade Tech Department
Thank you for your review on the Pro Storage Workbench. We are very sorry to hear that you experienced some problems with it. Please call 1-800-221-2942 and ask to speak with our technician. He will be happy to help you in any way he can. Again, we are very sorry for the inconvenience.