Garrett Wade Return Policy
90 Day Return Policy
Our policy is simple and straightforward. Everything in our catalog is backed by our 90-Day Money Back Guarantee.
This means you can shop with confidence. If you’re not completely satisfied with your purchase, just send it back within 90 days of receiving it for a full refund (or a no-cost replacement). Additionally, in the 1st year (normal wear and tear excepted) if anything proves defective with your purchase, we’ll fix or replace it to make it right. Use our handy Merchandise Return Label included in every order and we'll even pay the return shipping for U.S. customers.
Free Returns for U.S. Customers:
A Prepaid Merchandise Return Label will be included with your order. If you use this label when returning merchandise, you will not have to pay for postage back to Garrett Wade. If for any reason you need a replacement Merchandise Return Label, let us know. Click Here to email us or call us at 800-221-2942. Be sure to let us know your order number and billing address. For fastest return service, please fill out the form on the back of your Packing List and include it with any items you wish to return.
Returning freight shipped to you by Truck:
If you need to return large items like workbenches or machinery, please contact us first so that we can help arrange convenient transportation. Click Here to email us or call us at 800-221-2942. Be sure to let us know your order number and billing address.
For International Orders (non-U.S.):
While we do not pay the return freight for returns on international order you are still welcome to return anything you aren’t 100% satisfied with up to 90 days after purchase. See below for our address
By Regular Mail:
Garrett Wade Co., Inc.
5389 East Provident Drive
Cincinnati, OH 45246
What customers are saying about us:
Incredible attention to detail!! - Worlds best machete!! - Anthony
Buy this tool - I have an original Yankee Drill that I have had since 1964. It still works like a "Bandit", just needs a squirt of 3 in 1 oil to keep it in good working condition. If you don't own one, I highly recommend this tool for your wood shop!- Dick
Solid Construction - I received two of these beautiful lamps yesterday. My fear before I bought them was that they would have a cheap, tinny feel. Thankfully, I couldn't be more wrong. Weight was substantial and construction was solid. Nice job Garrett Wade!- JDDJD
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