Garrett Wade Return Policy
90 Day Return Policy
Our policy is simple and straightforward. Everything in our catalog is backed by our 90-Day Money Back Guarantee. This means you can shop with confidence. If you are not completely satisfied with your purchase, just send it back within 90 days of purchase for a full refund (or a no-cost replacement), using our handy Merchandise Return Label. We'll even pay the return shipping.
Please follow the instructions below.
For U.S.A. Customers:
A Prepaid Merchandise Return Label is included. If you use this label when returning merchandise, you will not have to pay for postage to Garrett Wade. If you need additional Merchandise Return Labels, please let us know.
You can call us toll free at 800-221-2942 or email us at: firstname.lastname@example.org.
For fastest return service, please fill out the form on the back of your Packing List and include it with any items you wish to return. If you need to return large items like workbenches or machinery, please contact us first so that we can help arrange convenient transportation.
By regular mail:
Garrett Wade Co., Inc.
5389 East Provident Drive
Cincinnati, OH 45246
What customers are saying about us:
I've been a GW customer since the late 70's and am still using handtools from GW that I purchased over 25 years ago. The quality is that good. Great company. The coolest stuff.
Thank you for your conscientious and admirable customer service ethic. Another reason why I shop with you.
CLICK HERE for more customer comments