Shipping Outside The U.S.
What countries do we ship to?
We will accept orders from and ship to the following countries:
United Arab Emirates
**Note: Puerto Rico & Canada Provinces will be listed in the US state dropdown. Orders shipping to Puerto Rico will be shipped via USPS and will be charged standard US shipping rates (not international).
What if the country is not listed?
At this time we do not ship to the countries that are not listed.
For International orders we accept all major credit cards. We do not accept PayPal for orders with billing address’s outside of the USA.
Duties and Taxes
For most international orders customers will be presented with two shipping options during checkout:
Option 1; All Fees Pre-paid: Selecting this option you will be pre-paying all the fees which includes the shipping charge, country taxes, duties and other fees. This price quote is based upon the national laws of the country to which the order is shipping. All shipping fees, duties and taxes and brokerage fees will be paid at the time of order. There are no additional shipping charges or fees that the customer will incur after order placement.
Option 2; Shipping Only: Selecting this option you will only pay the shipping charge. You will be required to pay all taxes, duties and other fees before the driver leaves you the package.
Please note that some countries will only be presented with Option 1; All Fees Prepaid.
In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer's method of payment. Shipping fees are not refundable for undeliverable shipments or refused shipments.
What carrier is used for international orders?
Depending on the country your order will ship to we will use one the following carriers to deliver your package:
- DHL Express
- DHL Global Mail
- UPS Worldwide Saver
What is the delivery time for international orders?
- DHL Express - delivered in 3 to 5 business days
- DHL Global Mail to Canada - delivered in 4 to 10 business days
- DHL Global Mail to Australia - delivered in 7 to 20 business days
- DHL Global Mail to all other countries - delivered in 7 to 14 business days
- UPS Worldwide Saver - delivered in 1 to 3 business days
How can you track a package:
Once an order leaves our fulfillment center, we email a shipment notification with tracking information.
For orders shipping in the US: To obtain a delivery status, enter your tracking number at www.ups.com. Note that all US orders will be shipped via UPS (except APO/FPO). DHL is NOT an option for US customers.
International order tracking:
- For orders shipping to Canada: For Canadian orders only, track your package through www.canadapost.ca/cpotools/apps/track/business/findByRefNumber?execution=e4s1. Enter the provided tracking number into the reference number field for updated order information. You can also access this link through http://worldtrack.dhlglobalmail.com. Click "Track by Reference Number" and enter the provided tracking number.
- For all other international orders: UPS Worldwide Saver, enter the tracking number at www.ups.com.
- Shipping DHL Express: To obtain a delivery status, enter your tracking number at www.dhl.com.
By ordering goods from eTailer/ supplier destined to EU-member states specifically, services will be provided to you only after you explicitly agree to become Importer of Record (“IOR”) and as such customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the destination EU-member state and are solely responsible for the payment of duties, and taxes either at the time of sale if prepayment is selected or at the time of importation if prepayment is not selected. You hereby give a proxy or power of attorney (“POA”) to eTailer/ supplier’s designated shipping provider for the customs clearance of products ordered by you. This POA authorizes eTailer/ supplier’s designated shipping provider’s assigned customs broker to act on behalf of you. eTailer/ supplier’s designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by eTailer/ supplier’s designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from eTailer/ supplier and transportation conditions from eTailer/ supplier’s designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them