Testimonials
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Testimonials
Japanese Digging Knife
"I thought you'd like to know that approximately 12 years ago I purchased a Japanese Digging Knife from you. This is my favorite gardening tool, and I have used it thousands of ways, and in hundreds of yards and gardens. I even give them as gifts; so many people see mine and want to "borrow" it. There is a permanent blade impression in most of my gardening pants pockets.
This year it finally began to bend a bit if I used it in heavy soils, or as a pry bar for stones, etc. I just ordered a replacement for this "best garden friend", for when I have to retire it. I have purchased lots of things from you over the years, and have been pleased beyond words with everything. I don't write testimonials as a rule, but your company provides high quality, and you deserve to know how much one Midwest gardener appreciates it."
-Christine T.
Solid Carbide Hone, Carbide Sharpener & Quick Connect Couplings
"Just a note: I had written inquiring about two GarrettWade products, the Solid Carbide Hone vs. Carbide Sharpener, and the Quick Connect Couplings without the "quit flow" feature. You took the time to gather information regarding my questions and then mailed it to me. The information you sent answered all of my questions. I just wanted to write to let you know I received the information you took the time to put together for me.
How surprising, and really gratifying to me, that in contemporary America one can still locate a company that really will provide customer service. Most companies now days say they provide customer service but they don't. So I just want to say thank you for taking the time and effort to provide me the information I requested."
-Don K.
"Woodsman's Pal"
"I noticed you show a "Woodsman's Pal" in your latest catalog. This brought back some memories as I don't see these for sale often. When I was eleven years old or so in 1942, a group of friends and I visited Times Square, and were attracted to an "army-navy" store which featured military items of interest to us boys (it being during WWII).
In the window was a Woodsman's Pal. The price was $5.00; I had $3.00. I borrowed $2.00 from my friends and went in to make the purchase. The clerk looked me over and said I was "too young to buy that thing." I went back outside and accosted an older, well-dressed man who happened to come by and asked him to purchase it for me. This man sized me up and asked me many questions but finally went in and bought it for me.
My first use was clearing campsites while scouting. Later, during the summers as I worked as a surveyor, I cleared lines of sight. This tool beats any I've seen for this kind of work. I kept the tool all my adult life, it being very handy out here in the country. Around 1972 or so, my barn burnt down with the tool in it. I saved it, had it heat-treated, made a walnut handle for it and welded up a crack. Some time ago I bought a new one - it's in the shed, never used. I'll be 77 in June and I am still trying to wear this one out. "
-Alfred K.
Alexander, AR
Accolades
"A dear friend passed along one of your catalogs to my husband who was enthralled at first glance, and carefully went through the catalog, marking all the things he liked. For his birthday this year I ordered three items from your catalog. The order arrived very quickly, and to keep the gift a surprise, I hid the box in a closet. Just before his birthday, I opened the box and found one of three items missing. I contacted customer service, which quickly resolved my problem and sent along a replacement item.
I wanted to compliment you on the speed of delivery, the helpfulness of your customer service representatives, the quality of products and the very professional way I was treated. It's rare to find a company whose staff is dedicated to making things "right" for customers. For that reason alone, I look forward to shopping at GarrettWade in the future and I thank you for restoring my faith in the retail experience. I certainly hope other retailers will follow your example."
-Margaret M.
Bounty Jolly Boat
"I recently received high-tech cut sheets for my Bounty Jolly Boat that I had inadvertently used incorrectly. I thank you very much. You were not required to do this since I had made the mistake. This is a prime example of good customer service. I will always be a devoted customer."
-Angers C.
Aiken, SC
Accolades
"I haven't a technical question, but choices for topics were limited. I just wanted to let your company know that looking through the beautiful items you offer is a pleasure. My husband loves fine crafted tools like the ones you offer, but even a person who doesn't build things can appreciate and find something of use in your catalog. Thank you."
-Julie M.
Accolades
"The replacement clock arrived today. Thank you for replacing the clock, even though it was not your responsibility to do so. You run a very good, old-fashioned business where the customer counts. This is very rare in today's world. You have hooked as me a repeat customer."
-James J.
Waco, TX
Accolades
"Well GarrettWade, you've won my business---AGAIN! Your customer service in keeping me informed of my shipments, and your going above and beyond to get most of my Christmas shopping to me, has been both excellent and endearing. Every person (and I talked with quite a few!) I have spoken to by phone was cool, calm, and delightful, but most of all, ready to help me!
I wasn't an order number, nor just another cranky ole' man, either. I was a daddy buying gifts for my children, a grandpa seeking to receive my grandchildren's presents in time, and a technologically deficient (and highly suspicious) anti-techno check writer who uses stamps and snail mail.
I have enjoyed ordering for a number of years. Your tools are high quality. NOW, your service has won me again."
-A Satisfied Granddad,
Larry D.
Montgomery, AL
Accolades
You were a pleasure to work with. Your continued concern with your product and your customer satisfaction are outstanding. I will be purchasing all that I need from your company!
-Thank you,
Jeff H.
Accolades
Thank you very much. I must say, my first ordering experience with GarrettWade has been pleasing.
-Regards,
Marty
Accolades
I've been very satisfied with my purchases from GarrettWade. I like that you guys do the research and homework and only present very affordable, consistent, and quality products on your website. I bought a set of extendable hedge shears from you guys. They, by far, outperform any other brand that I've every owned (and I've cut a lot of hedges in my life).
Thanks for being a set aside company that believes quality doesnąt have to put anyone in the poor house.
-David
Accolades
I've been a GW customer since the late 70's and am still using handtools from GW that I purchased over 25 years ago the quality is that good. Great company. The coolest stuff.
Thanks again,
-NP
Accolades
“Thank you for your conscientious and admirable customer service ethic. Another reason why I shop with you.”
-Serge
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