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Update to Epic-Bad - Actually good!
After pulling enough of the twine - I found there was a HUGE leader line wrapped on the outside. Once you take this piece off the spool then works normally like all others. Just had to be very persistent. -
Epic bad design
Dispenser took vice-grips to get the spindle out of the base - doesn't go back in very well (poor threading at Mfgr). Also the spool of twine was wound with no intention of you ever dispensing it on a spool! Both ends are inter-wrapped so you dispense maybe 2' and it's tangled with the competing end. GW - you need to audit all your products before you offer them to customers.
Response By: Garrett Wade Tech Department
Thank you for your review on the Giant Roll of Jute and Dispenser. We're sorry to hear that you received one in this kind of condition, and appreciate your taking the time to let us know so we may address this issue. Please feel free to return it using the postage-paid label which was included, and we will either issue a refund or a replacement which has been checked by our product specialist. We apologize for the inconvenience. -
Crafting
I do macrame, and was looking for some jute for my projects. I was a little hesitant since I could not touch it. But, I am so glad I bought this. The jute is exactly what I was looking for. Very good quality. I will be buying more. Thank you.
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We try very hard to maintain stock on all our over 3,500 items at all times. But, with over 300 suppliers in a dozen countries, it is inevitable that a hiccup will happen now and then.
If we are out of stock on something you have ordered, we ask you to be patient. We won't forget you or your order, and will ship the missing item within 24 hours after we get it in our warehouse (the expected date on your order is based on the information available at order time). You can cancel a backorder at any time by notifying us by phone, mail, fax or e-mail.
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