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Customer Ratings and Reviews
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Wonderful mugs and customer service
I purchased several of these mugs some time ago. I love them but a couple of the handle welds broke. I wrote a review stating this and within one day I received an email saying the problem was know, had been addressed and the company would send me replacements. They did and they are beautiful. This is what I call wonderful customer service and I thank them for it. I love the mugs! -
These mugs are amazing. Who knew I'd be amazed by mugs.
These are great, I'm using them on a boat and visually they are perfect. Beyond looks they're as well built as a mug can be; the angles are all nice making it comfortable and easy to clean. The double wall build is of course a great insulator. The overall weight and feel is very nice, I find myself holding this mug more than I usually would. I'm actually looking forward to denting them a bit over time, I suspect they're going to age well.
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Classy!
Beautiful! And useful, too. -
Brass handled, double walled, stainless steel mugs
I purchased 4 as a Christmas gift for a friend & 2 for my wife & myself. We used ours as soon as we got them & because of the practical, as advertised function of the double wall design & the thoughtfully practical, effectively ergonomic design of the handle, it instantly became my “go to” favorite mug for hot or cold & we have a 57 years of marriage cabinet full of coffee cups/mugs. I appreciate the fact that Garrett Wade consistently offers products that live up to their advertised quality of performance. My experience over the years is that Garrett Wade is synonymous with quality & considerate customer service. Thanks Garrett Wade. -
Sleek
Great product. Beautiful & functional. -
Attractive
Were a gift for a tea lover. They looked beautiful. Catalog did not specify dishwasher safe or not, so she will keep checking directions. If 'hand wash only,' would be nice if it were specified in the description.
Response By: Garrett Wade Tech Department
Thank you for your comments on the Hollow-Wall Mug. Yes, they are dishwasher-safe.
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Very Impressive
These were a gift to my 91 year old brother-in-law. He is a coffee lover and is very particular about what he drinks his beloved brew from. He loves the mugs. he says they are "very impressive". -
Great favorite mugs for daily enjoyment!
These were a gift for my brother for his birthday. They arrived right on the day! He said they would be his favorite cup, easy to hold, keeping the drink insulated without feeling the temperature on his hands. Thank you Garrett Wade. -
Slightly flawed
I really enjoy the four mugs I've purchase in the past. But, on two of them the bottom weld has broken and I'm afraid to use the handle. I still use the mug by holding it without using the handle. They would be perfect if not for this flaw. -
STEEL MUG'S
GREAT MUG'S LOOK'S GOOD AND FEEL'S GOOD IN HAND. -
Great for cold or hot drinks!
Great Mug in every respect. Great for hot drinks and great for cold drinks. One of my favorites. The top rim is warm for a hot drink, and cool for a cold drink...just the right temp. I don't see how it could be improved...you might add a cover. Sincerely,, Fr. Don Eppenbrock, RC-Priest -
Wouldn't buy again
Sharp little nubs on the bottoms of the mugs - defects - had to be wirebrushed off so now the bottoms are a bit ugly - but no one sees that. Couldn't give as a gift as planned.
Response By: Garrett Wade Tech Department
Thank you for your review on the Stainless Steel Hollow-Wall Mug. We apologize that you received one that had defects, and that it fell short as a gift. Please feel free to return it for a refund using the label which was included. We'll be happy to check out a replacement to make sure it's in mint condition.
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Hollow wall Stainless Steel mug
Great mug JUST NEEDS A LID. -
Very Special
Elegant! This mug met all of my expectations from design to functionality. Coffee stays hot and ice retains its shape and is slow to melt. I have already purchased two and will be purchasing more to gift to friends and family. -
Nice mug
Heavy duty and really nice -
cat-safe mug
love this mug, use it every day and I don't have to worry about my cats knocking it on the floor -
Not worth it.
Mugs are average at best. Your merchandiser liked the looks but ignored the functionality.
Response By: Garrett Wade Tech Department
Thank you for posting a review on the Hollow-Wall Stainless Steel Mug. We're sorry to hear that you aren't fully satisfied with it. Please feel free to return it for a refund using the label which was included.
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Nice
The cups look good and keep the coffee annoyingly hot for as long as we need. -
Very disappointed.
I ordered two of the cups for gifts. The catalog photo made it look very nice and pretty. Upon seeing the actual item, I was very disappointed. They were very plain with no gold trim as pictured. I have returned them.
Response By: Garrett Wade Tech Department
Thank you for your review on the Hollow-Wall Stainless Steel Mugs. We're sorry to hear that you weren't happy with them. The picture on the web makes it look like there is more brass on them due to reflections. The only “gold color” is the handle.
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What more do you want
Keeps coffee hot, good volume, drinks well, indestructible -
Not bad
Looks great; works kind of okay, if you run hot water over them for two minutes before using. -
Love the mugs but...
I love the mugs. There was, however, a tiny metal spur on the inside of one of them. I didn't like that. -
Very Nice
Very Nice. Just wish it was bigger. -
Customer
Mugs look better than they function. -
My second Mug!
My wife loved my mug so much I had to get her one of her own. -
Solid brass handle and stainless too!
A great mug. Tremendous good looks and very functional! -
The best mugs for both hot and cold
I bought my mugs on a 2 for 1 sale because I had been looking for the double walled mug as opposed to the traditional mug..These mugs don't sweat like most of the copper mug. They leave no metal taste and my iced coffee stayed cold all day. These mugs can't be beat.
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Great mugs!
I purchased 4 mugs and 3 of them have some slight imperfection in the finish. However, these imperfections do not affect the usability of the mugs and in my opinion add character. They have a weight which is comfortable to hold and they certainly keep hot drinks hot and cold drinks cold. -
Hollow-Wall Stainless Mug
Very Satisfied -
Keep your coffee nice and hot
Lovely mug, sleek design, keeps drinks nice and hot. -
Double wall mug
Awesome. Found something similar 20 years ago from ll bean. Still use it today. This is every bit as good. Will last forever!!! -
Great mugs
I use these on my boat. Great for either cold or hot drinks and they look beautiful -
Functional and Light!
Great cup! The design makes it ideal for both hot and cold drinks! The cup doesn't get too hot with hot drinks and with cold drinks there isn't much condensation on the outside of the cup making coasters needless! I knocked off one star because the finish of the cup isn't fantastic. There are definitely some inconsistencies in the finishes and I had to return one because of a flaw as well. If they cleaned up the finishes and welding points nicely it'd be a much better buy. -
Ms
This is a great cup. It is as useful as advertised, and beautiful as well. I am extremely pleased with my new cup! Happy Holidays! -
Functional and beautiful
Great sleek and elegant looking mug that keeps drinks hot or cold for a good period of time. -
Nice Look
Excellent find, this is my second review as I am now buying these as gifts. Durable mug to keep your drink hot or cold. -
Hollow-wall mug
I forgot that I had ordered this mug and thus I left it in the wrapping and the box. When I burned the trash, the cup [minus the handle] survived the fire. Tough mug! -
Universal SS cup
I bought one of these cups last year for my son who lives in Michigan and thought it would be great for his coffee on the way to work and that he could use it again on the way home for a soft drink or water. I bought another one for a dear friend here in Alabama who loves his home brewed coffee in the morning on his 45 minute drive to work...
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Yes & No
Love this cup. Only DISAPPOINTMENT it is not 16 oz. ,not quite 14 oz to the brim. I almost sent them back but they were so great we kept them.
Response By: Garrett Wade Tech Department
Thanks for bringing this to our attention. Indeed there was a mistake in the stated capacity of the mug. We’ve corrected the information to say 14oz.
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Too Small
It should be 20 0z. -
Beautifully elegant or, is it, elegantly beautiful
You will take pride in these mugs. They are lovely and do exactly what they profess they will do. Every one will ask where you got them. -
My new favorite cup
Very good cup! It keeps my coffee hot for a long time which is absolutely necessary for a coffee cup. The cup needs to be at least 20 oz, but I simply have an extra cup. -
Great looking mug, great size
As always the item was well described in the catalog.and the pictures of the item were excellent for showing the details of the mug. The mug does not sweat on the table when cold liquids are inside which is a great plus and it holds it temperature very well. A great but for the price -
Owner
Top quality, works very well -
Great boat mugs\t
Great mug for use on my boat. Keeps cold cold and hot hot. -
Grweat mug for a boat
Great mug for a boat. Keeps cold drinks cold and hot drinks hot. Easy to clean and to store on my boat -
Like them
Purchased two, liked them enough to purchase four more. Nice skilled manufactured function that seems durable and looks good. -
solid, attractive and STAY COLD
I bought a pair of these for two reasons - they looked unbreakable, and I like my cold drinks cold and my coffee hot, but tend to forget both when I get busy. So far so good - they appear quite attractive, have a good heft, substantial but not as heavy as I feared. I put some ice cubes and cold water in one the other day and I swear the cubes hadn't fully melted almost two hours later! I haven't tried hot beverages yet but I already know these were worth buying -
Love it
Bought it for my husband. Loves it. -
COULD BE SIGNIFICANTLY BETTER
A previous purchaser noted that the handle broke off his mug and I figure that a similar fate is in store for the two that I bought. The brass(?) handles appear to be soft-soldered to the SS body, and on my two mugs the soldered joints are oxidizing/corroding. Eventually, I might very well be forced to do a repair with hard silver solder.
Additionally, the protective coating on the handles has been compromised with resultand discoloration of the underlying metal.
Response By: Garrett Wade Tech Department
Thank you for your comments. Your feedback is extremely valuable to us and we take it very seriously. Please note that the handle is solid brass, and it has no protective coating. Discoloration/tarnishing is natural for brass. Product quality concerns are actively addressed with our manufacturers, and what we hear from our customers carries a lot of weight in these efforts. Your insight is a valuable asset to us and we’re always grateful that you let us know what you think. We will be more than happy to exchange these for you. We will be in touch with you shortly.
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Not bad but not great
Two things that withhold an excellent. First, never dawned on me that with Stainless Steel, you can't use it in microwave. Also, to keep things really hot, you need to heat the mug first with very hot water; otherwise, its temperature will be the temp of your drink. -
Hollow wall stainless steel mugs
Very good looking and they have a good ability to keep things cold and hot but not as good as if they had a lid to place on top. I do wish they had came with a lid that one could just place on top. -
Rust Problem
I love this mug. It's sturdy and keeps my coffee hot when I forget about it. However, after one wash, I found rust all over the rim and the handle was tarnished. So that's disappointing. Honestly though, I just scrubbed off the rust and I'm still using it. -
Good mug.
Beautiful mug. Easy to handle and just the right size. -
Darn Good Mug
Liked the first one so much I bought a second. -
Good Mug
Great mug! Looks good and keeps drinks at the desired temperature longer. -
Quality item!
Seems to be good quality. Look really nice and hold temperature very well. Nice product at a good price. -
Awesome Mug Shot
Eight mugs were purchase as a gift. We were very pleasantly surprised when they arrived. The quality seemed much better than expected but we should have known because of the quality in all previous purchases from GW. -
Relax & enjoy...
It's a very nice "drinking vessel" - & I would've given a "5"- if it had a bit "beefier-manlier" handle ! It "thermals" well- & hold enough- stays nice & "cold"- & doesn't "drip" (condensate...) at all ! -
Loved it until !
I really loved this mug for the first few weeks I had it. It kept coffee very hot for a long time. But, then the top of the handle broke loose. It's attractive, works great and I'm hoping my second one will not have any handle problems.
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We try very hard to maintain stock on all our over 3,500 items at all times. But, with over 300 suppliers in a dozen countries, it is inevitable that a hiccup will happen now and then.
If we are out of stock on something you have ordered, we ask you to be patient. We won't forget you or your order, and will ship the missing item within 24 hours after we get it in our warehouse (the expected date on your order is based on the information available at order time). You can cancel a backorder at any time by notifying us by phone, mail, fax or e-mail.
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